Frequently Asked Questions
Find answers to common questions about our products and services
Are Prolux Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How can I find the right shade for my skin tone?
We offer a virtual try-on tool and a comprehensive shade finder guide on each product page to help you find your perfect match.
Are your products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle, but we recommend checking the full ingredient list or performing a patch test first.
Do you offer vegan beauty options?
Many of our best-selling products are 100% vegan. You can filter by 'Vegan' on our collection pages to see the full range.
What is the shelf life of your cosmetics?
Most of our products have a shelf life of 12 to 24 months. Please refer to the PAO (Period After Opening) symbol on the packaging.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but you can contact us within 1 hour of placement to request a modification or cancellation.